One of the early prototypes we used to conduct contextual enquiries.

Problem Statement

How can we effectively prioritise user requirements to digitise LOTO, ensuring a seamless transition while addressing existing pain points?

Background

LOTO (Lock Out Tag Out) is a safety process established nearly 50 years ago and largely unchanged since. When digitizing it, prioritizing user requirements was crucial. This ensured the new user flow successfully transitioned to digital and addressed existing pain points.

Solving for

We are solving this problem for -

Operators
Maintenance personnel
Safety managers
And other stakeholders involved in LOTO implementation

We are solving this problem for -

Operators
Maintenance personnel
Safety managers
And other stakeholders involved in LOTO implementation

My contribution

I conducted user interviews and designed questionnaires to study LOTO protocols across various industries. Additionally, I designed and refined the digitized user flow and UI, which were integrated into the Facility Expert app.

Solution

Using the Kano model, we categorised user requirements into Must-Have, One-Dimensional, and Attractive.

Problem Statement

Problem Statement

How can we effectively prioritise user requirements to digitise LOTO, ensuring a seamless transition while addressing existing pain points?

How can we effectively prioritise user requirements to digitise LOTO, ensuring a seamless transition while addressing existing pain points?

Background

Background

Solving for

Solving for

My contribution

My contribution

Solution

Solution

Help me design better!

Help me design better!

Help me design better!