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Individual Project Presentation
A critical safety protocol that's been manual, paper-based and slow - relying on memory, handwritten logs and scattered approvals for the last 50 years.
One process, many stakeholders — No shared visibility
Operators
physically lock the equipment — but without clear guidance, a missed step could put someone at risk.
Maintenance Teams
can’t start repairs until they get approvals — any delay means downtime costs stacking up.
Safety Managers
carry the weight of ensuring every lockout follows strict compliance protocols, because one failed audit could shut the whole facility down.
SCADA Operators
keep the system running smoothly but had no way to see lock statuses in real time.
Facility Managers
worry about efficiency and compliance across the board — but had to dig through paper logs to understand what’s happening.
Facility Managers
worry about efficiency and compliance across the board — but had to dig through paper logs to understand what’s happening.
SCADA Operators
keep the system running smoothly but had no way to see lock statuses in real time.
Safety Managers
carry the weight of ensuring every lockout follows strict compliance protocols, because one failed audit could shut the whole facility down.
Maintenance Teams
can’t start repairs until they get approvals — any delay means downtime costs stacking up.
Operators
physically lock the equipment — but without clear guidance, a missed step could put someone at risk.
The system knew, the users didn’t.
This led to a critical safety risk - SCADA operators could unknowingly restart equipment, unaware technicians were still working on it.
Prototyping the process, not the interface.
From prototype to production…
Feedback from leaders
Narrowing down the scope through semi structured interviews & Kano surveys
Profiles interviewed
Operators
Safety Managers
Facility Managers
Kano Questionnaire Format
How would you feel if this feature was there?
How would you feel if it wasn’t?
Kano Model
Feature classifications
Must-be
Bare minimum, keeps users satisfied.
One-dimensional
The more you deliver, the happier they get.
Attractive
Unexpected but appreciated surprises.
Mapping userflow
Wireframes
First deployed prototype
Closing the loop — The outcomes
Operators could complete the workflow faster and with fewer errors.
Made compliance checks smoother and less prone to human error.
Reduced risk of accidental restarts, with real time updates of their systems.
Designed to adapt to different safety codes. Certification reviews in-progress globally.
